FAQs

Find answers to our most frequently asked questions.

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What is One Shop Wellness?

One Shop Wellness is your destination for innovative wellness and beauty products designed to enhance your self-care journey. From sleep-enhancing solutions to advanced beauty devices like EMS and LED therapy, we bring spa-quality experiences to the comfort of your home.

Where do you ship to?

We ship to most international destinations! During checkout, you’ll be notified if there are any shipping restrictions for your location. For more details, please refer to our Shipping Policy.

How long does shipping take?

Standard shipping typically takes 10-20 business days, while expedited shipping (when available) takes 7-15 business days. Please note that shipping times may vary based on your location and the product’s origin. You’ll receive tracking information once your order ships.

What is your return policy?

We offer a hassle-free 30-day refund policy. If you’re not satisfied with your purchase, contact us at oneshopwellness@outlook.com within 30 days of receiving your order, and we’ll process your refund. There’s no need to return the product—just let us know.

Are your products safe to use?

Yes! All our products are carefully tested to meet high-quality and safety standards. For specific usage instructions or concerns, please refer to the product details or contact us for support.

Do you offer warranties?

Many of our products come with warranties for your peace of mind. Check the product page for specific warranty information or contact us for assistance.

Can I track my order?

Absolutely! Once your order is shipped, we’ll send you a tracking number via email. Use the provided link to track your order directly on the carrier’s website.

What should I do if my order is delayed or lost?

If your order hasn’t arrived within the estimated delivery timeframe, contact us at oneshopwellness@outlook.com, and we’ll investigate the issue. For lost or stolen packages showing as “delivered,” we recommend reaching out to the carrier first, but we’re here to assist if needed.

Do you have customer support?

Yes! Our dedicated support team is here to help with any questions or concerns. Feel free to reach out to us at oneshopwellness@outlook.com, and we’ll get back to you as soon as possible.

How can I stay updated on new products and promotions?

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